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Grievance Redressal
Being highly customer focused organization, it has been
consistent endeavor of Future Generali India Life Insurance Company Limited
(“our Company”) to provide for efficient & effective grievance
redressal mechanism to policyholders, nominees and other persons claiming
under policies.
For this purpose, we have defined "Grievance/Complaint" as any
communication that expresses dissatisfaction about an action or lack of
action, about the standard of service/deficiency of service of an insurance
company and/or any intermediary or asks for remedial action.
For the purpose of this policy Inquiry and Requests are
excluded. Definitions of Inquiry and request are
provided hereinafter;
Inquiry: An “Inquiry” is defined as any communication from a
customer for the primary purpose of Requesting information about a company
and/or its services.
Request: A “Request” is defined as any communication from a
customer soliciting a service such as a change or modification in the
policy.
In the event of any
grievance please feel free to write to us, at the following address giving
the nature and full particulars of the grievance
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