Motor Insurance Claim Procedure

Motor Claims Procedure

If any person is injured in the accident, attend to the person first. Give him the necessary first aid. Arrange to shift the injured to hospital. Inform police about the accident.

Kindly keep following information ready before intimating the loss.

• Complete policy number
• Insured Name and contact number
• Name of the driver driving the vehicle at the time of accident
• Place of accident
• Vehicle registration number
• Vehicle type & model
• Brief description of accident
• Date and time of accident
• Current location of the vehicle

Move the vehicle to garage and we will depute the surveyor to assess the loss. Surveyor will get in touch with you.

Hand over documents to surveyor / Garage

• Filled claim form with all mandatory fields.
• Copy of insurance-policy/ cover note.
• Copy of registration certificate, tax receipt, sales invoice (please provide original for verification).
• Copy of motor driving license (with original for verification) of the person driving the vehicle at the time of accident.
• FIR / Police Panchanama (For theft/third party property damage/death/bodily injury/Major Loses/)
• Estimate of repair from the repairer.
• Copy of Fitness certificate( applicable for commercial vehicle)
• Copy of Permit ( applicable for commercial vehicle)
• Copy of Load Challan (applicable for goods carrying vehicle)

Kindly Note:

• Shift the vehicle safely to the side of the road to avoid further damage or and intimate Future Generali Contact Centre for further advice.
• Surveyor will inspect the vehicle at workshop .It is advisable to be present in workshop during surveyor’s visit.
• Provide requisite document to surveyor as mentioned above. Please furnish original documents for verification wherever required.
• Incase where vehicle is being repaired at Future Generali Convenient Workshops the payment will be made directly to the workshop and insured has to bear the difference amount as per policy conditions.
• Information about the approved claim amount and deductions on account of depreciation/excess if any will be made available to the garage before delivery of the vehicle. Insured may ask for the same from repairer.
• For all workshops except Future Generali Convenient Workshops, you are required to settle the bill with workshop and submit bills along with receipt to the Future Generali for claim settlement as per surveyor report.
• Submit bill to the surveyor or Future Generali office for claim settlement as per surveyor report.
• Claim settlement will take approximately 7 days from the date of submission of final document(s), provided all document(s) are in order.

Do Not

• Make any compromise with any third party in case of an accident involving third party.
• Leave the vehicle unattended at the spot.
• Proceed with accident repairs before the vehicle has been inspected by the surveyor.